How long do I have to wait for my order?
This can very depending on the stock levels of the items you have ordered, generally our order processing times are as follows.
Orders with items in stock:
If at the time you place your order your requested item(s) are in stock, your order will be processed within 1 to 3 business days of Two Sheep receiving your order.
Orders with items out of stock & require production:
If at the time you place your order, your requested item(s) are not in stock and will need to be made, your order will be processed within 5 to 7 days of Two Sheep receiving your order.
Where do you ship to?
We will ship to anywhere there is a postal or carrier service recognised by Australia Post - Worldwide.
Will I be notified when my order has shipped?
Two Sheep will notify you by email as soon as your order has shipped.
What are your shipping costs?
Two Sheep uses Australia Post as its mail carrier for both domestic & international shipping.
Shipping charge will vary. The charge is calculated based on the weight of your order and the location of the delivery address.
At present Two Shep only offer standard rate shipping.
Where no one is available to receive the parcel at the nominated delivery address, you may be charged an additional delivery fee from Australia Post. These charges should they apply are not included in our prices and remain the responsibility of the customer.
International customers may be charged customs or local duties on arrival of their goods in their country. Please contact your local postal service or customs office for more information. Such duties are not included in our prices & remain the responsibility of the customer.
How long will shipping take?
Delivery times can very due to the location of the delivery address.
Within Australia:
Delivery within Australia from the date of dispatch is generally between 2 to 3 business days for NSW & VIC customers & 3 to 5 business days for rural & other sates.
International:
International deliveries generally take 7 to 10 business days from dispatch to the UK, 8 to 12 business days to the USA & Asia and 10 to 14 business days to Europe & other countries not specified here.
Please note that these times are a generalization only and once your order leaves us it is out of our control as to when it arrives at your address.
What happens if I miss the delivery?
In Australia:
The courier will leave the parcel at the recipients door or safe place at the address should they believe it is reasonable to do so.
If the courier is unable to safely leave the package at the recipients address, the courier will leave a card with details of how you can arrange the collection or delivery at another time.
If the estimated delivery timeframe has elapsed and you have not received your parcel, please contact us and we will endeavour to find out what has happened where we are able.
International:
Due to the different postal services in other countries, we are unable to state for certainty what will happen should you miss your delivery. Generally the courier will leave the package at the recipients door or leave a card with details for the recipient to arrange collection. We suggest you contact your local postal service for more information.
What happens if my items are lost in transit?
Should your item become lost in transit, please contact us and we will assist you to lodge an enquiry with Australia Post.
If you have any questions or require assistance regarding your delivery, please dont hesitate to contact us.
What happens if I receive an incorrect item?
We are only human and sometimes errors do occur.
Please contact us immediately via email: twosheep@westhaven.org.au to arrange the return of the incorrect item. We will arrange to have the correct item sent to you without delay.