The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

FAQ's

Westhaven Two Sheep Ugg Boots – Australia’s best:

For over 40 years, Westhaven has handmade fine quality sheepskin Ugg boots & over that time we have supplied our quality product not only to Australian customers but all over the world including, the USA, Canada, UK, Scotland, France, Germany, Russia & China.

About our service:

Our aim is to meet the expectations of our customers in terms of quality and prompt, professional & friendly service.

We aren’t a large corporation but instead an average sized business focusing on our amazing supported employees, our quality products & our excellent customer service.

Most items are available from our workshop and will be shipped within 24 to 48 hours from order confirmation. Where an item is not in stock and had to be made, your order may take an additional 2-3 days to dispatch. Where there is a delay we will advise you.

Where did the Ugg boot come from?

The origin of the Ugg boot is a little obscured by time.

Some say it was worn by Australian First World War pilots to combat the cold of their flimsy, open cockpit planes. Others say that it began in Australian shearing sheds of the 1920’s. We do know that in the early 1960’s when the surf craze began in Australia, surfers picked up on a basic sheepskin boot which they wore casually around the sands of Australia’s fantastic surfing beaches.

Whatever the origins, the Ugg boot has become an iconic Australian fashion item.

Ugg’s have come a long way from their humble origins, now with hundreds of different styles & colours available on the market. They are seen as a fashion item for many people and for others a practical & comfortable way of lounging around and keeping their feet warm.

Westhaven picked up on the Ugg craze in the early 1970’s and began production of a limited range of Australian sheepskin Ugg boots and has carried on making fine quality Ugg boots & sheepskin products for over 40 years.

What is Westhaven?

In the early 1950’s a young local medical practitioner Dr. Brian Dickens was seeing many parents with children with intellectual disabilities and was concerned that there was no support structure in place for either parents or the children. The good doctor along with a group of parents and dedicated locals determined that these children that did not fit within the structures of the conventional education system needed a special school where they could feel free to exercise their special abilities and learn at a pace more appropriate to their needs.

With outstanding community support, the Westhaven Association was established in 1957 and the first Westhaven School for children with intellectual disabilities was opened, making Westhaven one of the earliest such facilities in Australia. Interest in the special education school grew and many parents from around the region wanted to send their children to Westhaven, thus creating a need for a hostel to accommodate children from hundreds of miles away.

As the children progressed into their mid-teens there then emerged a need to find employment for them and so the first Westhaven “sheltered workshop” was established to provide meaningful training and employment support.


Westhaven is governed by a board of directors compromising of a mix of trusted business persons who are experts in their fields.

What is Westhaven Business Services?

Today, Westhaven no longer operates as a special education school and the “sheltered workshop” concept has been developed into a multi- faceted Westhaven Business Service providing supported employment for many adults with disabilities.

We’ve come a long way. Our employees participate in our community and fulfil many government contracts throughout the region.

They are employed in numerous business activities including yard maintenance, secure document disposal, mail-house services, timber products manufacture, car detailing, commercial cleaning & the production of our world famous sheepskin Ugg boots.

Where are Two Sheep products made?

All Two Sheep for your Two Feet footwear and other Two Sheep products are made from A-Grade Australian Sheepskin in our workshop located in Dubbo, Australia.

We may advertise products that are made by other Australian businesses or that are not Australian made however these products will be noted accordingly.

Where is Dubbo?

Dubbo is a thriving, major inland city right in the heart of country NSW, Australia. Initially wheat growing country, today fine quality sheep of mixed breeds are grazed on a range of pastures and native grasses to create some of the World’s finest quality wools.

Why Australian Sheepskin?

There is nothing like real Australian sheepskin for comfort, softness & durability and so we ONLY use genuine A Grade quality sheepskin. There is no artificial, sheepskin fibre used in any part of our boot production.

What are the benefits of Australian Sheepskin?

Two Sheep uses only the best A Grade quality Australian Sheepskin which has many advantages to its users.

With millions of tiny fibres, wool traps air making it a natural insulator – warm in winter & cool in summer. It is ideal in footwear, bed underlays, clothing & rugs and has been used for centuries around the world. Although the wool pile may flatten over time it does not lose its warmth or comfort qualities and may be washed to retain its original appearance.

Unlike artificial fibres used in many cheap imported products, genuine Australian sheepskin does not smell from foot odour after a short period of use. Wool can absorb more than 30% of its own weight in moisture compared to cotton which can only absorb 8% of its weight and artificial fibres much less.

Australia is known world-wide for its quality wool and sheepskin, a product which is grown over a wide part of the Australian continent.

Are you really Australian made?

ALL Two Sheep for your Two Feet sheepskin products are made 100% in Australia.

That is why we have been approved to carry the prestigious green and gold “Made in Australia” label, something which we show with pride.

What’s the difference between imported & Australian made Ugg's?

One word: Quality.

Imported Uggs are either made from very poor non-Australian sheepskin or comprise of a teased artificial fibre that is bonded to cow or pig hide outer layer to give a “sheepskin” look to the product.

Care also needs to be taken with cheap products that are fully artificial and sometimes (illegally) described as “lambskin” or “sheepskin” on their label.

Artificial wool substitutes are often coarse & ‘wiry’ to feel and may be itchy, do not wear as well as wool, do not breathe or keep the feet fresh so that after a short time they may begin to generate a sour smell from foot perspiration.

The natural properties of real Australian sheepskin & wool allow the inside of the boot to breathe, remain fresh and retain its bulky, warm appearance and feel.

Imported artificial sheepskin boots will often fall to pieces within one season of wear. Real Australian sheepskin Uggs will (with correct care) last for many years.

There really is no substitute for real Australian sheepskin Uggs.

Are you able to call them Ugg's?

Yes & No.

An original Australian creation, the Ugg boot has been made by dozens of local Australian manufacturers for many years including Westhaven Two Sheep for your Two Feet.

The large American corporation “Deckers” claimed that in 2004 it had outright ownership of the "UGG" name and began pressuring Australian manufactures, including Westhaven Two Sheep to cease using the term "UGG" under threat of legal action.

“Australian Made” stepped in & supported the much smaller Australian manufacturers when “Deckers” took legal action against them in court; reasoning that "UGG" was a synonymous, generic term used in Australia to describe a type of sheepskin boot & no one particular company or individual had ownership of the name in Australia.

Thanks greatly to the help of “Australian Made” & with our fellow manufactures we won our case against “Deckers” in the Australian court, meaning that within Australia an Ugg boot is an Ugg boot. However through a position of financial strength, “Deckers” now have legal ownership of the "UGG" name in other parts of the world and in these locations any product not made by “Deckers” will need to be referred to as “sheepskin boots”.

Why should I buy Two Sheep Ugg's?

Our aim is to provide our customers with a quality Australian made product at a competitive price. You will find that our prices are in line with other Australian sheepskin manufacturers & given the quality of our service & our products they represent very good value.

Sheepskin is a natural product which has a variable availability, mostly due to the negative impact of drought and other natural conditions. These factors influence the price we must pay for the A Grade materials we use.

We aim to maintain consistency in our product pricing but may from time to time need to vary prices.

Remember that when you purchase a Two Sheep product you’re not only gaining a beautiful, handmade item your helping to provide meaningful employment for people with disabilities.

What are your hours of operation?

During the warmer months we are open from 8am to 4pm, Monday to Friday, Closed Weekends & Public Holidays.

During the cooler months we extend our trading hours to 8am to 5:30pm Monday to Friday, 9am to 2pm Saturdays, Closed Sundays & Public Holidays.

We will announce our opening hours via the landing page of our Two Sheep website & via our Facebook page.

Please email: twosheep@westhaven.org.au or phone: 02 6882 4100 should you require the current opening hours.

How do I find my size?

Footwear sizing is different across the world. We strongly suggest you refer to our sizing guide to best gauge the correct size for you.

https://twosheep.com.au/size-guide/

Remember that often one foot is larger than the other; so we suggest selecting your size based from the measurement of your largest foot.

If you are still unsure, please contact us ans we will be happy to advise you.

Do you have 1/2 sizes?

Unfortunately, we do not have 1/2 sizes so if you fall between sizes we suggest you go up to the next full size.

What's a "Good" fit?

A good fit will be when you try them on for the first time and they feel "firm" but overly tight. 

After wearing them for a few hours, the inside fleece will compress and provide more internal space, giving you more width but not length.

If you big toe makes a noticeable "bulge" we suggest moving up to the next full size.

Will they stretch?

Sheepskin can stretch up to 1/2 a size wider with wear. The more you wear your boots, the better they will feel.

Unlike conventional leather footwear however, sheepskin has a 10-12mm thickness of fleece (wool) on the inside & while this to some degree will conform to your foot, it may also mean you need to go up a size.

Socks or No Socks?

Real sheepskin is soft, comfortable & feels great against your skin. We suggest that no socks is best socks, but if you prefer to wear socks you will need to allow for the thickness of the sock when selecting the size of your Two Sheep Ugg.

We also suggest that only socks made from NATURAL fibres be worn with Two Sheep Uggs.

Synthetic fibres such as nylon can rub against the natural fibres of the fleece (wool) and can cause moisture to gather under the innersole & be trapped between the innersole and the sole. This can cause odour & in some cases mould to grow.

Do you sell Innersoles? 

Yes.

Replacement sheepskin innersoles are available in the "accessories" selection of our website and can be purchased at our Two Sheep shop located at 32 Hawthorn St, Dubbo NSW 2830.

Do you ever have Sales?

We will from time to time have sales.

We try to be consistent with everything we do & the prices you see on our webpage will be our regular price unless where an item is described as "sale", "clearance", "overstocked" or "end of line" item.

Should there be a percent off style of storewide sale the sale price will be effectual until the end of the sale and then the "everyday" price will be in effect.

Sale prices will only be available while the sale is in effect. Once the sale has ended the sale prices of any goods or items will not be honoured. Requests to do so will be declined.

Should a refund be required for an item purchased at sale price, the sale price will be refunded not the everyday price.

How do I buy my Two Sheep Uggs?

Before ordering please ensure that you have read and understood our sales & returns policies outlines in the Terms & Conditions & Warranty pages of this website.

Making your selection:

Browse through the product categories to find items of interest. 

View the product by clicking on it.

To order, select the required options of size, colour, etc. & then click the "Add to Cart" button.

Additional items can be added by repeating the process.

To view the contents of your shopping cart, click the "View Cart" button in the shopping cart area located on the top right of the home page.

When you have completed all your selections, you can proceed to the check out by clicking on the "Checkout" button.

If this is your first order with Two Sheep, you will now need to create an account & by doing so you will be able to shop faster, check the status of your order and keep track of the orders you have placed.

If you have already created an account, please sign in using your email address & password. If you have any trouble logging in or need a password rest, please contact us & we can assist you.

You will then be redirected to the screen where you can select your shipping & enter your payment information.

What payment options do you offer?

Two Sheep currently offer the following payment options:

Credit Card payments through STRIPE which offers high security for our customers.

Paypal - easy & secure.

Afterpay - split your purchase over 4 equal payments!

 

Two Sheep cannot accept the following payments:

Cheques

Money orders

COD

Two Sheep will not release goods until payment has been received & verified.

For Wholesale enquiries, please contact us to set up your trading account.

Is it safe to order from Two Sheep?

Absolutely!

All payments to Two Sheep are processed yoing a Symantec SSL Certificate.

Your details are protected & can only been read on our secure server.

Security checks are conducted for all online transactions to ensure the authenticity of payments & protect you from any fraudulent transactions & information theft.

Two Sheep regards your privacy ad very important & will take all reasonable precautions to ensure that your contact & payment details as well as all other information received from you is kept private and confidential. 

Two Sheep also respects & responds to all current Australian laws and governances regarding privacy.

Are your prices in Australian Dollars?

Yes.

All payments are processed in Australian dollars (AUD) and then converted into your currency (if you are ordering from overseas) by your payment provider. The total amount debited may vary depending on the exchange rate used by the payment provided you have used & any conversion fees they may charge. As we are not aware of the fees charged by different payment providers the currency conversion information on this website does NOT include any such fees and any said fees are the responsibility of the customer to pay.

How long do I have to wait for my order?

This can very depending on the stock levels of the items you have ordered, generally our order processing times are as follows.

Orders with items in stock:

If at the time you place your order your requested item(s) are in stock, your order will be processed within 1 to 3 business days of Two Sheep receiving your order.

Orders with items out of stock & require production:

If at the time you place your order, your requested item(s) are not in stock and will need to be made, your order will be processed within 5 to 7 days of Two Sheep receiving your order.

Where do you ship to?

We will ship to anywhere there is a postal or carrier service recognised by Australia Post - Worldwide.

Will I be notified when my order has shipped?

 Two Sheep will notify you by email as soon as your order has shipped.

What are your shipping costs?

Two Sheep uses Australia Post as its mail carrier for both domestic & international shipping.

Shipping charge will vary. The charge is calculated based on the weight of your order and the location of the delivery address.

At present Two Shep only offer standard rate shipping.

Where no one is available to receive the parcel at the nominated delivery address, you may be charged an additional delivery fee from Australia Post. These charges should they apply are not included in our prices and remain the responsibility of the customer.

International customers may be charged customs or local duties on arrival of their goods in their country. Please contact your local postal service or customs office for more information. Such duties are not included in our prices & remain the responsibility of the customer. 

How long will shipping take?

Delivery times can very due to the location of the delivery address.

Within Australia:

Delivery within Australia from the date of dispatch is generally between 2 to 3 business days for NSW & VIC customers & 3 to 5 business days for rural & other sates.

International:

International deliveries generally take 7 to 10 business days from dispatch to the UK, 8 to 12 business days to the USA & Asia and 10 to 14 business days to Europe & other countries not specified here.

Please note that these times are a generalization only and once your order leaves us it is out of our control as to when it arrives at your address.

What happens if I miss the delivery?

In Australia:

The courier will leave the parcel at the recipients door or safe place at the address should they believe it is reasonable to do so.

If the courier is unable to safely leave the package at the recipients address, the courier will leave a card with details of how you can arrange the collection or delivery at another time.

If the estimated delivery timeframe has elapsed and you have not received your parcel, please contact us and we will endeavour to find out what has happened where we are able.

International:

Due to the different postal services in other countries, we are unable to state for certainty what will happen should you miss your delivery. Generally the courier will leave the package at the recipients door or leave a card with details for the recipient to arrange collection. We suggest you contact your local postal service for more information.

What happens if my items are lost in transit?

Should your item become lost in transit, please contact us and we will assist you to lodge an enquiry with Australia Post.

If you have any questions or require assistance regarding your delivery, please dont hesitate to contact us.

What happens if I receive an incorrect item?

We are only human and sometimes errors do occur.

Please contact us immediately via email: twosheep@westhaven.org.au to arrange the return of the incorrect item. We will arrange to have the correct item sent to you without delay.

Complaints & Feedback:

If you think we've made a mistake or could improve on our products & service we'd appreciate if you'd let us know.

We definitely want the opportunity to correct the problem and will do our best to achieve the best outcome for both parties.

Were constantly looking to improve ourselves, our products & our procedures; if you have any suggestions or feedback we'd love to hear from you.

Please contact us on: twosheep@westhaven.org.au or call: 02 6882 4100